Frequently asked questions
Tickets and Timings
Classes are SOLD OUT; how do I book Class Tickets?
We are sorry to hear that you were unable to book onto any of the pre-bookable workshops at the festival. These workshops were on a first come first served basis and therefore several have already sold out; however please visit the Box Office onsite when you visit the festival as there will be a select number of additional tickets released each day! Please do note that even if you are unable to book onto any of the workshops there is still so much to see and do across the festival, all completely free and included in your ticket. These include all Live Talks and Podcasts at the Talk Stage, all Community Stage Classes, access to the Shopping Sperry and Food Vendors, plus so much more!
What ticket types are available?
There are three type of tickets available to buy – day tickets, VIP tickets and Childrens’ tickets (Sundays only). VIP tickets are available as either an AM VIP ticket or a PM VIP ticket. Both options include a general admission day ticket to the festival plus the VIP package content. Customers only need to purchase the AM or PM ticket, not both. Please see website for full VIP package details. Happy Place is a full/one day experience, with two dates to choose from. Although there will be slight changes between the schedule for each day, it won’t differ greatly.
What’s included in general admission price?
Entry includes access to talks, shopping and classes/activities at the Community Stage. There will also be food and drink available to buy and places to relax. There will be further classes and workshops that you can book at an additional cost.
When will I be able to book my add-on classes and workshops?
Classes will be available to book from 10am on Friday 28th June. Please head back here to find out more.
How much are the additional classes and workshops?
Details will be released later, and the cost will depend on the type of class/workshop you are booking.
Ticket purchase limits
4 tickets per person
When are tickets on sale?
Tickets for both festivals will go on sale at 10am on Friday 12th April.
What time gates open/ close?
Gates will open at 10am and close at 6pm.
18 and over on Saturdays. Sundays are Family Days with tickets available for those aged betwen 5 and 16 years of age. Under fives may enter for free.
Food & Drink
Can I bring my own food to the event?
No food can be brought into the festivals; all food must be purchased on site and the festivals are both vegetarian.
Can I bring drinks and alcohol to the festival?
No alcohol can be brought into the festivals. Customers are advised to bring empty reusable bottles which can be replenished at the water stations located on site. We will not accept any single-use plastics at the festivals and reusable water bottles will be available to purchase on the day. There will also be other soft drinks to purchase at the festivals.
Transport & Parking
Can I park at the event?
Parking at Chiswick House is extremely limited and we would advise all visitors to use public transport where necessary. Parking at Tatton Park is available at £7.00 per vehicle for the day.
Disabled Parking & Blue Badge Holders
There are a select number of parking spaces available for blue badge holders in Chiswick House’s Car Park, access details can be found on their website.
Please note that for access to this car park on the morning of Sunday 4th you will need to access it via Dukes Avenue from Hogarth Lane due to ‘Ride London’. Directions below:
How do I get to Chiswick House by public transport or by car?
How to I get to Tatton Park by public transport or by car?
Happy Place Festival at both Chiswick House and Tatton Park have suitable facilities in place for wheelchair access and disabled visitors. Happy Place staff will be in place to help yourself or any guest that requires some assistance at the event. We provide a 2 for 1 ticket scheme to those individuals who cannot enjoy the festival without bringing a personal assistant or carer. Should you have any queries with regard to disabled access at either venue please complete the contact form www.seetickets.com/CustomerService. More details to follow soon.
Restrictions & Other Information
Can I bring my dog to the festival?
Unfortunately no dogs are allowed into the festivals.
Can I smoke at the festival?
Both festivals are non-smoking.
Ticket purchase limits
4 tickets per person
Please note, there will be no changing facilities or showers on site for those taking part in classes.
As the majority of the festival will be taking place in the grounds of Chiswick House and Tatton Park we advise customers to wear appropriate footwear and clothing.
How do I get in touch?
Ticket related queries - www.seetickets.com/CustomerService
Non-ticketing queries - customerservices@SJMCONCERTS.com